Uber Availability in Cancun: A Comprehensive 2025 Guide
In the vibrant coastal city of Cancun, Mexico, the ride-hailing service Uber has faced a rollercoaster of challenges since its arrival in 2016. While Uber resumed operation in the city in 2019, its relationship with local taxi operators remains complex and contentious.
Initially, Uber found a home in Cancun in 2016, but its stay was short-lived, as it was forced to halt operations in December 2017 due to disputes with local taxi companies. A turning point came in November 2023, when a landmark agreement was reached between taxi operators and city officials, allowing taxi drivers to operate within the Uber app. However, as of mid-2024, there is no clear evidence to suggest that a formal, ongoing agreement exists between Uber and local taxi companies in Cancun.
One of the key issues facing Uber in Cancun has been the perceived threat it poses to the traditional taxi industry. Taxis in Cancun are known for offering inflated prices based on the perceived wealth of customers, a practice that Uber's fairer pricing system has challenged. This has led to tensions, with incidents of aggression and harassment towards Uber drivers reported.
Despite these challenges, Uber has continued to operate in Cancun. However, finding an Uber driver can be difficult, especially in areas such as the airport, the ADO bus station, or the Puerto Juarez ferry terminal. To increase your chances of getting an Uber, it is recommended to wait until out of sight of taxis before ordering one.
Another ride-hailing app, Cabify, may be more tolerated by local taxi companies in Cancun. However, drivers using the Cabify app have mentioned territorial restrictions among taxi companies, which can limit their ability to pick up customers in certain areas.
For travelers arriving at the Cancun Airport, alternatives to taxis include taking an ADO bus, renting a car, or pre-booking a private transfer. It's important to note that Uber cars are not allowed to go to airports in Mexico, so it may not be possible to take one from the airport.
In an effort to ensure the safety of visitors, the head of the State Attorney General's Office, Raciel López Salazar, has stated that any acts putting the safety of visitors at risk will not be tolerated. This includes acts of aggression and harassment towards Uber drivers.
In conclusion, while Uber's presence in Cancun has been intermittent and often contested by taxi operators and local authorities, it continues to operate in the city. However, as of the latest information in 2024 and early 2025, there seems to be no active agreement between Uber and local taxi companies in Cancun. Travelers are advised to be aware of the potential challenges and take necessary precautions when using ride-hailing services in the city.
References: [1] Local news article on Uber's return to Cancun in 2019. [2] Op-ed piece discussing the challenges faced by Uber in Cancun. [3] Forum discussion on transportation options in Cancun, including Uber and taxis.
To ensure a smoother travel experience in Cancun, one could consider the utilization of other destinations offering more accommodating ride-hailing services for lifestyle-conscious travelers. Alternatively, when selecting accommodations, hotels in locations with more reliable ride-hailing services might be preferred, allowing for easier travel within the city and to popular tourist attractions.
