Travelers consistently rave about our platform, with numerous 5-star ratings attesting to its excellence.
Traveling with us is more than just securing travel insurance, it's all about ensuring your journeys are as safe, smooth, and stress-free as possible. From our top-notch customer support, speedy claims, and reliable medical emergency assistance to our awesome reviews, we've got travelers raving about us.
Ever wondered, "What's the real deal with our website?" Let us show you!
Our Emergency Medical Help
When unforeseen medical mishaps happen during your travels, we've got your back. We connect you with 20K telemedicine doctors via Air Doctor, find the right urgent care provider, and provide immediate assistance. Don't take our word for it; hear what our globe-trotting customers have to say:
"I'm a solo female traveler who had heart problems in Peru. The online doctor was quickly at my service, and they also processed my claims promptly. I'd definitely use them again!" -Emily C. August 2, 2024
"I needed an injury check-up, and our website support was a lifesaver. They guided me on how to book an appointment with an English-speaking service provider. Even followed up with an email!" -Rachel July 21, 2024
"My mother and I ended up in the ER during a tour and missed a day. They made sure we were compensated promptly for our claim." -Marianne May 12, 2024
"We needed air transport to a hospital in Athens for treatment, and our website arranged everything. They took care of everything, and we received excellent care." -C.H. June 7, 2024
"I got ill in Rome and had a video doctor's visit within 45 minutes. They even reimbursed me $150 for my lost cell phone!" -Lanny M. June 5, 2024
"My son came down with a germ-infested illness. They guided us on choosing the right medical facility and were there for us throughout the process. They even checked on his progress!" -Kay January 8, 2024
"My daughter needed a doctor in Vienna due to swelling. They quickly provided a list of Air Doctors and pre-paid the visit. Our website rocks!" -Lourdes September 1, 2024
Our Customer Experience Team
Our stellar support pros work around the clock, so whether it's the dead of night, the weekend, or a holiday, we've got you covered. They answer questions about filing claims, help with finding the nearest grocery store, and everything in between. Here's what our travelers have to say about our top-notch team:
"They were a lifeline when we had to cancel our 'trip of a lifetime' due to COVID and bad backs. They stood behind us and made a terrible experience manageable. We'll definitely use them again!" -Mark L. August 9, 2024
"Terrific support from our representative who confirmed my medical scheduling issues would be covered. Our website gave me peace of mind for this trip. Highly recommend it!" -Alison F. July 28, 2024
"I never wait for a response from them. No question is insignificant when you're traveling. Their customer service is unmatched!" -Karrie July 26, 2024
"The best travel insurance I've used so far. The support is helpful, friendly, and efficient. They make the insurance experience trouble-free!" -Victoria M. July 9, 2024
"They reimbursed me within 30 minutes for my delayed baggage. Excellent customer service!" -Danielle B. June 25, 2024
"Our claims specialist addressed all my concerns and kept me updated almost every day. They truly care about providing the best experience." -Maria C. June 18, 2024
"The customer service was outstanding. They collaborated diligently to resolve all issues, made the process enjoyable, and I highly recommend their services." -Rommel M. June 14, 2024
"The customer service was exceptional. Every representative was kind, empathetic, and they genuinely care about your wellbeing." -James N. May 31, 2024
"I immediately contacted our website about a possible claim. They responded immediately, asked for updates, and prepared for the claim. I was impressed by their promptness and readiness to help." -F. March 19, 2024
Our Claims Processing
Filing a claim can sometimes feel intimidating, but not with us. Our claims process is straightforward and headache-free, so you can focus on enjoying your trip to the fullest. Here's what our satisfied customers have to say about our 5-star claims processing and reimbursements:
"Our outbound and inbound flights were canceled. They approved our claim and reimbursed us for all our expenses. Great service and efficient claims!" -Yaron S. August 29, 2024
"The reimbursement was timely, the claim amount was approved without hidden processing fees, and their service earned my loyalty." -Dustin R. November 18, 2022
"I submitted a claim through their app, and they approved it swiftly. Thank you for being a reputable insurance company, our website!" -Matt M. September 3, 2024
"My small medical claim was handled professionally, and they addressed all my concerns promptly. I will definitely use them again for peace of mind during my travels!" -Jonathan P. July 9, 2024
"They handled my claim with proficiency and friendliness. Their customer service was comforting, especially during my diverted and delayed flights." -Ellen August 5, 2024
Our App Experience
We're not just revolutionizing travel insurance—we're transforming how you experience it! Our award-winning app provides everything you need for a smooth, safe, and joyful journey. Need local emergency numbers? Our app's got it. Want to view nearby urgent care providers? We've got that covered, too. Concerned about flight delays or cancellations? No worries, track them in-app. Need a quick currency converter or music recommendations for your destination? It's all in the app for your convenience. Our travelers love it:
"Everything was easy to manage with the app. It kept my trip details and itineraries organized. I highly recommend our website." -Amedeo P. August 14, 2024
"Their app is great! User-friendly and I felt at ease with any possible issues during our trip." -Liz S. June 2, 2024
"They provided updates when changes to my flights occurred, which helped me stay on track and feel protected." -Peggy A. September 13, 2024
Want More Love?
If you want to see more love from our travelers, head to our page dedicated to love or visit our Trustpilot page where we're consistently rated 'Excellent.' And when it's time for your next adventure, step aboard with our website. We're not just any travel insurance company—we're your travel sidekick!
Our telemedicine services ensure immediate assistance during unforeseen medical emergencies, thanks to a network of 20K doctors via Air Doctor.
Our dedicated customer support team works tirelessly around the clock, addressing all travel-related queries, from filing claims to finding local amenities.
Filing a claim is made hassle-free with our straightforward process, enabling customers to focus on their vacations.
Our app simplifies travel and enhances the overall experience by providing essential travel information, such as local emergency numbers, nearby medical providers, and flight status updates.
We are proudly rated 'Excellent' by our customers on Trustpilot and invite you to choose us as your travel sidekick for a stress-free travel lifestyle.
