Airport Disruption: Understanding Passenger Rights during Work Stoppages
In the event of flight cancellations due to strikes at German airports, passengers are entitled to alternative means of transportation, such as trains or buses, if necessary. This is a requirement set by the airline, regardless of whether the strike is within the airline (e.g., among pilots or cabin crew) or external (e.g., airport staff or air traffic controllers).
It's essential to note that an airport strike can be considered an extraordinary circumstance beyond the airline's control. In such cases, the claim for compensation does not apply, but passengers still have the right to alternative transportation. However, the classification of an airport strike as an extraordinary circumstance depends on the specific case.
If the airline does not proactively offer an alternative connection, passengers can set a clear deadline and book an alternative flight themselves. During the waiting time, food and, if necessary, hotel accommodation are due to passengers.
Normally, if a flight is canceled or delayed by more than three hours, passengers are entitled to compensation under the EU Air Passenger Rights Regulation. Collect all receipts for additional expenses (including alternative flight tickets, meals, drinks, and accommodation) to claim a refund. You can use the ADAC compensation calculator to check if compensation is due for flight disruptions.
Package travelers should also contact their tour operator, as they are the contractual partner and responsible. The ADAC provides information on the rights of travelers in case of an airport strike, and our website offers comprehensive guidance on the rights of passengers when they miss a connecting flight or when buses, trains, and ships are on strike or delayed.
In the summer of 2025, strikes at German airports were primarily due to strike actions of airline and airport personnel, including ground staff and pilots within the airlines, such as KLM's ground staff striking resulting in flight cancellations and ongoing Lufthansa pilots' strike votes. It's important to note that strikes outside the airline, such as airport staff or air traffic controllers, are usually considered unavoidable, and the airline is not obligated to provide compensation.
This article is part of our German-language service and news portal, informing readers about life and work abroad. For any queries or feedback, feel free to reach us at [email protected].
